We ship worldwide

Shipping, Cancellation, and Refund Policy

Cancellation Prior to Shipment:

  • You can cancel your order before it ships from our warehouse by emailing us at sales@nhpborneo.com
  • A full refund will be initiated if the cancellation request is received within 12 hours of order submission

Return Policy:

  • Goods are non-refundable, except for failed delivery, wrong delivery, or damaged goods during delivery
  • Eligible items for return must be purchased directly from sales@nhpborneo.com Online Store
  • Items purchased through other retailers must follow their respective returns and refunds policy
  • Goods can be returned if they are incorrect or damaged upon receipt
  • Returned items must be shipped back within 7 working days, with proof of purchase and in new condition with original packaging
  • Change of order and cancellation are not permitted once payment is confirmed
  • We reserve the right to reject any unfit or unreasonable cancellation or refund requests

Refund Policy:

  • Full refund will be issued once we receive and examine the returned goods
  • Refunds will be processed based on the original payment method
  • Online bank transfer refunds will be credited to your bank account within 3-5 working days
  • Credit card refunds will be sent to the card-issuing bank

Shipping Policy:

  • We only ship to addresses provided in the billing or shipment address during purchase
  • Please provide correct and reachable addresses, as we do not ship to P.O. Boxes
  • We are not liable for returns due to incorrect shipping addresses
  • Additional shipping charges apply for re-delivery due to incorrect addresses
  • Request for change in shipping address must be made within 12 hours of order submission
  • Tracking numbers will be provided once the package is picked up by our shipping partner
  • Communication regarding delivery will be via email/mobile app/sms
  • Non-tangible products or services will be confirmed via email/mobile app/sms
  • We reserve the right to amend this policy without prior notification or approval

Please contact us at sales@nhpborneo.com for any further inquiries.